It is no longer necessary to have your agents in just one place, with our Call Center Dashboard, it’s possible to have complete monitoring and measurement of the agents' performance even when they are telecommuting.

Our ViciDial Dashboard is an interface offering real time insight into your agents production and ranking, giving your management and agents deeper learning about improvement opportunities for your team.

Our ViciDial Dashboard is an interface offering real time insight into your agents production and ranking, giving your management and agents deeper learning about improvement opportunities for your team.

Disposition

Analysis Percentage of disposition incidence for real time insight into data usage.

Search Recordings

Search for and play call recordings directly through the interface.

Gamification

Offer incentives to agents based on their ranking against other agents using our real time agent ranking algorithms.

Agent Performance

Real time data for agents sales, sale ratio, calls handled, and actual work time (taking out breaks and extended dead calls or disposition selections).

24/7 Live Connection To ViciDial

ViciDial is the most popular open source call center suite that specializes in predictive auto-dialing and routing of incoming calls with management, chat and email communication modules.

Complete Follow-up for Call Centers in Telecommuting

Facilitates the coordination of teams distributed geographically or at work from home since it gives supervisors performance measurements.

Automatic Cost Analysis

Time Credits and Management

Adherence Detail by Agent KPIs

Global Agent Ranking by

Our ViciDial Dashboard is an interface offering real time insight into your agents production and ranking, giving your management and agents deeper learning about improvement opportunities for your team.
It is no longer necessary to have your agents in just one place, with our call center dashboard, it’s possible to have complete monitoring and measurement of the agents' performance even when they are telecommuting.

User Profiles

For any growing call center, building your business on ViciDial is a reality; however, having smart, real-time data to make effective decisions is a constant challenge. Also, when exporting multiple reports simultaneously, the system tends to have report performance issues, which can affect the quality of its entire operation.

For any growing call center, building your business on ViciDial is a reality; however, having smart, real-time data to make effective decisions is a constant challenge. Also, when exporting multiple reports simultaneously, the system tends to have report performance issues, which can affect the quality of its entire operation.

Call Center Dashboard

Thinking about this, an initiative was born to create a dashboard. One that allows the user to manage multiple campaigns, multiple sites and the performance of their agents intuitively, efficiently, and in real-time. Thus improving staff performance and operating productivity by providing the appropriate means to make assertive decisions.

Based on our experience, we have integrated a quality control module that will allow your company to review your agent’s call handling and then integrate statistics into the general interface.